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Contact Us
Questions about our published articles, our advertising disclosures, or a privacy request? Here is how to reach the people responsible for this website.
Company details
Company name
Back Journal Inc.
Operator and publisher of back-journal.com
Registered address
400 17th St, Suite 2500
Denver, CO 80202, USA
The fastest route for most enquiries, and the address to use for privacy requests
What we can help with
Because Back Journal is a publisher rather than a manufacturer, retailer or clinic, the enquiries we are able to answer are specific:
- Editorial questions — a claim on one of our pages that seems unclear, out of date, or inaccurate.
- Advertising and disclosure — how our sponsored content and affiliate arrangements work, as described in our Advertising Disclaimer.
- Privacy requests — access, deletion, correction or opt-out requests under the rights set out in our Privacy Policy.
- Accessibility — anything on this site that is difficult to read, navigate or operate with assistive technology.
- Legal and rights — questions about the terms on which this site is offered, covered in our Terms and Conditions.
What we cannot help with
We cannot help with orders. Order status, shipping, tracking, billing, warranty claims, returns, refunds or cancellations for SmoothSpine — or for any product mentioned on this website — are handled entirely by the seller. We hold no order records and have no access to their systems. Those requests must go to the seller through the contact channels on its official site and on your order confirmation.
We also cannot give medical advice. We are not able to tell you whether a device is suitable for your back, whether it is safe with your diagnosis or implant, how long to use it, or what your scan or symptoms mean. Those questions belong with your doctor or physiotherapist, who can examine you. If you have back pain with fever, unexplained weight loss, loss of bladder or bowel control, or progressive weakness or numbness in a leg, seek medical attention now rather than writing to us.
We do not offer legal, financial or other professional advice either.
Response expectations
Written enquiries sent by email are normally acknowledged within two business days, and substantive replies follow as quickly as the question allows. Privacy requests are handled within the timeframes described in our Privacy Policy. Enquiries received over a weekend or a public holiday are picked up on the next business day.
Telephone enquiries are answered during business hours in US Mountain Time. Email is usually the quicker route, and it leaves a written record of what you asked.
Send a message
Use the form below, or write to us directly at [email protected]. Please include enough detail for us to identify the page or issue you are asking about.